Effective Date: December 16, 2024
Purpose of this Notice
The purpose of this Privacy Policy (“Privacy Policy”) is to inform you of how Camden Property Trust (“CPT”) and its family of companies, including its affiliates, subsidiaries, and other related entities operating apartment communities owned or managed by CPT (collectively, “Camden”), protect and use your personal information. We are committed to respecting your privacy rights. Please read this Privacy Policy carefully. It gives you important information about how we handle your personal information.
This Privacy Policy covers information practices of websites that link to this Privacy Policy, including camdenliving.com and any subdomains thereof (collectively, the “Sites”). Websites that do not link to this Privacy Policy are covered by other privacy policies even if such websites are operated by or for Camden.
This Privacy Policy is effective as of the date first listed above and has been developed with the recognition that applicable laws regarding privacy and personally identifying information, and the dissemination thereof, are evolving. Accordingly, this Privacy Policy is subject to change at any time and Camden expressly reserves the right to modify the terms of this Privacy Policy at any time and in our reasonable discretion. Your continued use of any Sites that link to this Privacy Policy following our posting of a change notice will constitute binding acceptance of this Privacy Policy and all changes thereto.
This Privacy Policy provides you with a notice of our privacy policies and practices informing you of the types of information that we collect from you and the persons or entities to whom your personal information may be disclosed.
Information We Collect
In the course of your use of the Sites, you may voluntarily share information about yourself with us in several ways. You may provide information to us on applications or other forms when communicating or transacting with us in writing, electronically, or by phone, and through requests for forms or literature in connection with your renting a Camden apartment.
Following are the categories of personal information we may collect from you when you share it with us:
Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, bank account number, or other similar identifiers)
Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, date of birth, signature, address, telephone number, education, employment, employment history, marital status, bank account number, credit card number, debit card number, income, assets, credit score, credit history, lines of credit information, or any other financial information.
Commercial information (e.g., records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies)
Characteristics of protected classifications under California or federal law
Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer’s interaction with the Website, or advertisement)
Employment candidacy information, including contact, resume and salary information.
If you register to use certain services available through the Sites using login credentials from an account you have with a third-party, such as a Facebook or Google account, you give us express permission to receive certain personal information from such third party, which may include (but is not limited to) your name, address, telephone number, and e-mail address. When you visit the Sites, we also collect technical and usage information that does not identify you personally (“Other Information”), including information about your Internet service provider, the date and time you access the Sites, the Internet address of websites from which you linked to our Sites, the type of device, browser and operating system you are using, and your movements and preferences on our Sites.
Use of Personal Information
We may use your personal information in connection with certain aspects of our business. For example, we may use personal information to contact you in response to your inquiries, comments and suggestions; to contact you otherwise when we deem appropriate; to place part or all of your name and unit number on directories located at our property for third parties to contact you in-person for the specific purpose for which it was volunteered (for example, to receive pricing quotes, surveys, blog updates, etc.); to track our visitors’ use of the Sites for internal market research; to improve the Sites and the services we promote or provide through the Sites or through other means; to customize the content and/or layout of our Sites for each individual visitor; to ask for your participation in brief surveys; to complete any purchases or other transactions you may perform through the Sites; to notify visitors about updates to the Sites or services; to notify you about promotions, special offers, etc., regarding products and services provided by Camden; as required by law or regulation, or as requested by government authorities; for our internal business purposes or to otherwise manage your relationship with Camden.
You may choose to opt out of receiving future marketing or promotional email messages from us. Each such email (excluding non-promotional communications, such as those responding to your specific inquiries or related to your rental with us) sent by us contains an “unsubscribe,” “opt- out”, or similar link with instructions on how to remove yourself from the applicable email list. Please note that if you are a current resident of one of our communities, and you opt out of receiving marketing or promotional emails from us, you will continue to receive emails from us regarding operational issues surrounding your apartment, your lease, and/or your community. Additionally, we may always email you in response to your correspondence or in connection with any other transactions you have with us.
We may use Other Information, which does not identify you personally, for any reason we deem appropriate, including for purposes of administering, protecting and improving our Sites and systems, to better understand the preferences of our Site visitors, to identify server problems, to compile aggregated statistics about Site usage, and to help personalize your experience on our Sites.
Sharing Personal Information
We do not sell your personal information to third parties or disclose your personal information to third parties for their marketing purposes, except as set forth herein.
We may share personal information: to other companies within the Camden group to better serve your needs; to our service providers (such as our customer support specialists, survey and other email campaign providers, payment processors, cable provider, etc.), who are only permitted to use the information to provide services to us and you; as required by law or legal proceeding or to protect our or others’ legal rights; and in connection with an acquisition, merger, sale, or other transfer of all or any portion of our business. Additionally, we may share personal information with optional service providers that may be of interest to you as a resident of a Camden property, such as renters’ insurance providers, rent payment reporting providers, and local concierge and dog-walking providers. This sharing does not include any opt-ins to SMS provided by Camden residents. Such SMS opt-ins are strictly used for direct communications with Camden and its properties as consented to by the resident. Opting-in to SMS communications with Camden does not constitute an opt-in to communications with any third-party optional service providers.
You may choose to opt out of this type of sharing by completing the “Do Not Sell or Share” form found here Privacy Web Form (onetrust.com). We use the Bilt Technologies, Inc. platform as a loyalty and payment processing center, and thus store and process personal information shared with us by current and prospective renters and residents of Camden properties through that platform to run analytics and conduct our operations. To learn more about the Bilt Rewards platform and its privacy policies, please visit: Bilt Rewards.com Policies We may share Other Information (which does not identify you personally) with any party for any purpose we deem appropriate. We have disclosed for a business purpose to one or more third parties the following categories of personal information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a consumer or household:
Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, bank account number, or other similar identifiers)
Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, date of birth, signature, address, telephone number, education, employment, employment history, marital status, bank account number, credit card number, debit card number, income, assets, credit score, credit history, lines of credit information, or any other financial information.
Commercial information (e.g., records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies)
Characteristics of protected classifications under California or federal law
Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer’s interaction with the Website, or advertisement)
Employment candidacy information, including contact, resume and salary information.
Cookies
In order to personalize and enhance your experience on our Sites, we also may collect information through “cookies.” Cookies are small strings of text sent by our Sites to your browser and then stored by your browser on your computer’s hard drive. Our cookies allow us to not only personalize your experience on our Sites, make your visit more convenient, and understand how you and others are using our Sites so we can improve your experience on the Sites. We use cookies to identify repeat visitors to our Sites and to determine the paths visitors take on our Sites. We also use cookies to determine whether you visited our Sites from a particular Internet link or advertisement. Most Web browsers automatically accept cookies, but it is possible to change your browser setup, so it does not accept cookies. However, not utilizing cookies may prevent you from using certain functions and features of the Sites.
Certain of our service providers (Google, Bing, and Facebook) use retargeting cookies to collect certain information about you (including the pages and content you view, the date and time of such views, and location information associated with your IP address). These retargeting cookies allow us to serve you more relevant advertisements. To opt-out or otherwise adjust settings related to these retargeting services and cookies, users can review the cookie policies and settings on the Google, Bing, and Facebook platforms.
Through cookies we place on your browser or device, we may collect information about your online activity after you leave our Sites. Just like any other usage information we collect, this information allows us to improve the Sites and customize your online experience, and otherwise as described in this Privacy Policy. You my opt-out of third-party tracking cookies that may collect information about your online activity while you are using the Sites.
Third-Party Analytics Services
We use Google Analytics to better understand the behavior of visitors to our websites. This includes anonymized data associated with your IP address, such as pages viewed on the Sites, length of time on the Sites, browser used to access the sites, and device used to access the Sites. The information collected does not personally or directly identify you or your street address. To learn more about how Google uses data when you visit our Sites please visit: How Google uses information from sites or apps that use our services – Privacy & Terms – Google. You can opt out from the use of Google Analytics by following the instructed provided at: Google Analytics Opt-out Browser Add-on Download Page.
We use Amazon Simple Email Service (SES) to send registration emails for the account creation process on CamdenLiving.com, and to send users quotes generated through the Site. By creating an account or generating quotes through this website, you are implicitly agreeing to get notifications about any quotes you have generated or any Apartment Homes you have explicitly expressed interest in through the website. To learn more about Amazon Simple Email Service (SES) and its privacy policies, please visit: AWS Privacy (amazon.com).
We use SiteImprove to collect metrics and optimize our Sites including with regards to Site accessibility, search engine optimization, content quality, brand compliance, and more. To learn more about SiteImprove and its privacy policies, please visit: Privacy and security information - Siteimprove.
We use the RealPage platform as our property management software, and thus store and process personal information shared with us by prospective renters and residents of Camden properties through that platform to run analytics and conduct our operations. To learn more about the RealPage platform and its privacy policies, please visit: Privacy Policy | RealPage.
We use Funnel and PowerPro Leasing as supplements to our property management software to store and process personal information shared with us by prospective residents for communication purposes, analytics, and conducting our operations. To learn more about the Funnel platform and its privacy policies, please visit Privacy Policy - Your Privacy Rights on the Funnel Website (funnelleasing.com). To learn more about the PowerPro Leasing platform and its privacy policies visit Privacy Policy - Power Pro Leasing.
Data Retention
We will retain your personal information as set forth below:
• Personal Identifiers: up to [4] years
• Financial Information: up to [2] years.
• Commercial and leasing information: up to [5] years
• Characteristics of protected classifications: up to [4] years
• Internet or other electronic network activity: up to [1] years
• Employment and candidacy information: up to [2] years
We reserve the right to dispose of or delete any or all personal information at any time (including prior to any specific retention timeframe communicated above), except as set forth in any other agreement or document executed by both you and us concerning the same or as required by law.
State Privacy Rights
You may be entitled the following privacy rights listed below based on various state privacy laws, including if you are a resident of California, Colorado, Connecticut, Utah and Virginia:
The rights to know/access. You may have the right to request to access or know (i) the specific pieces of Personal Information we have about you; (ii) the categories of Personal Information we have collected about you; (iii) the categories of sources from which that Personal Information was collected; (iv) the categories of Personal Information we have sold or disclosed; (v) the categories of third parties to whom you Personal Information was sole or disclosed; and (vi) the purposes for collecting and selling your Personal Information. Generally:
The Company has collected the categories of personal information detailed in the section titled “Personal Information We Collect About You” above.
The Company has disclosed the categories of personal information detailed in the section titled “Sharing Personal Information” above.
The right to correction. You may have the right to request that we correct the Personal Information that we have collected or maintain about you.
The right to deletion. You may have the right to request that we delete the Personal Information that we have collected or maintain about you. We may deny your request under certain circumstances, such as if we need to comply with our legal obligations or complete a transaction for which your personal information was collected. If we deny your request for deletion, we will let you know the reason why.
The right to restrict or opt out of the sale of your Personal Information. You may have the right to opt out of the sale of your personal information. We do not sell or share your Personal Information. If this changes we will update our privacy policy accordingly.
The right to equal service. If you choose to exercise any of these rights, we will not discriminate against you in any way. If you exercise certain rights, understand that you may be unable to use or access certain features of our Services.
You may request your right to know and your right to deletion free of charge up to two (2) times in any twelve (12) month period.
To exercise the rights described above, please contact us as follows:
Online Form: Privacy Web Form (onetrust.com)
Email: privacy@camdenliving.com (please use “Consumer Privacy” in the subject line)
Phone: (713) 354-2500 / (800) 9CAMDEN
Mail: 11 Greenway Plaza, Suite 2400
Houston, TX 77046 United States
We may require verification of your identity before further processing your request. In certain instances, we may be permitted by law to decline some or all of such request.
Shine the Light
This Policy describes how we may share your information, including for marketing purposes. California residents are entitled to request and obtain from us once per calendar year information about any of your personal information shared with third parties for their own direct marketing purposes, including the categories of information and the names and addresses of those businesses with which we have shared such information. To request this information, please contact us at privacy@camdenliving.com.
Confidentiality
We treat personal information as confidential and recognize the importance of protecting access to it. We restrict access to personal information about you to only those employees who need to know that information to provide products or services to you. We maintain commercially reasonable physical, electronic, and procedural safeguards to guard your personal information. While our security measures are intended to protect your personal information, the complete security of any transmission over the public internet cannot be guaranteed.
How to Contact Us
Should you have other questions or concerns about this Privacy Policy, please send us an email at privacy@camdenliving.com. Please note: only inquiries regarding our Privacy Policy can be answered via this address.
Third-Party Websites
This Privacy Policy does not govern, and we are not responsible for, the privacy, information security, or other practices of any third parties, including any third party operating any site or service to which the Sites link. The inclusion of a link on the Website does not imply our endorsement of the linked site or service.
Children’s Data
The Sites are not directed at or intended to be used by children, and Camden will not intentionally collect or maintain personal information about anyone under the age of 16, except for information provided by the relevant parent(s) or guardian(s). If we discover that we have collected any other personal information about anyone under the age of 16, we will take reasonable steps to promptly delete such information from our systems.
Consent
By using this Site, you consent to our collection, use, and disclosure of personal information as described herein. We reserve the right, at our discretion, to change, modify, add, or remove portions of this Privacy Policy from time to time. The amended Privacy Policy will be effective upon posting on the Site. Your continued use of the Sites and/or services means you agree to the revised Privacy Policy and our use of your personal information in accordance with the revised policy. We may, but are under no legal obligation to, provide you notice of such modifications to this Privacy Policy via email, text or other communication. Your provision of personal information through the Sites constitutes your affirmative consent that we may contact you by email to provide you with information and notices relating to the property where you reside, and various services available to you at or through that property.
Do You Need Extra Help?
If you would like this policy in another format (for example: audio, large print, braille) please contact us (see “How to contact us” above).
Our Doors Are Open
At Camden, taking care of people has always been our highest priority. As an equal housing opportunity company, Camden provides housing opportunities to all persons, regardless of their race, color, national origin, religion, sex, physical or mental disability, familial status, or any other classification protected by federal, state, or local law. Camden endeavors to create and offer unique housing options that appeal to a wide range of home seekers. We provide multifamily homes for nearly 100,000 people, and all of our homes are available on an equal opportunity basis. Camden treats every resident in every community with respect and provides Living Excellence for all. We hope you will choose to call one of our beautiful Camden communities home.